• To obtain an RGA (Returned Goods Authorization) number, call your Precision Installation Products, Inc. representative. The RGA number must appear on all packages. All returned items must be new and unused.
• Assembled items or kits consisting of multiple parts must be returned complete with all components present; otherwise, credit will not be issued.
• All goods must be returned freight prepaid within 7 days of shipment. Freight will not be credited.
• Returned goods must be properly packaged before shipment and arrive in good condition to be considered for a credit.
• Claims for error in quantity or condition must be made within 3 (THREE) days after receipt of the material. Precision Installation Products, Inc. will not be held responsible for any claimed shortages not reported within this period.
• Claims for damages incurred in transit from the freight forwarder must be filed immediately and directly with the freight forwarding company. Please notify us if a claim has been made, so we can keep this for our records. Precision Installation Products, Inc. will offer as much assistance as possible. Damaged product will be picked up by the freight company once the claim has been issued.
• Return of any goods within the warranty period must be authorized by Precision Installation Products, Inc., and have an RGA number. Buyer pays all freight charges for returned goods. Returned goods must be properly packaged before shipment to allow a complete warranty inspection. A restocking charge of 30-50 percent can be added on all goods returned for reasons other than defective merchandise.
